Locations
Pullman Melbourne on the Park
192 Wellington Parade
East Melbourne, VIC 3002
Meet inside the foyer of the hotel
Weather
All balloon flights are weather-dependent as we need to ensure it is safe to fly you based on the weather. This will be determined by your pilot.
Please download our mobile app & input your booking details to receive the latest weather update from our pilot. The night before your flight before 6 pm, you’ll receive a notification confirming whether we can fly you based on the weather conditions and confirming the exact meeting time. You will be able to check in for your flight / fill out the waiver on the app the night before.
Accessibility
This package is NOT wheelchair accessible.
The Easy Access Basket is used for our Melbourne flights. The basket is about 1m high. We have foot holes in the side of the basket, as well as a step ladder to assist you in and out of the basket.
Rebooking Your Flight OR Receiving a Refund
If your flight has been canceled due to inclement weather conditions, please contact our office as soon as possible to rebook or request a refund. Payment received for your flight will be held in credit and applied to the rebooking. Rebooking must be done within 12 months of the first canceled flight date. Rebooking a flight date is subject to availability. There will be no refunds for any bookings held on our system for longer than 6 months. For any bookings receiving a refund, a $45 admin fee will be retained.
In the unfortunate event, that you should have to reschedule or cancel your booking, the conditions apply:
- More than 7 days before your flight, you’re welcome to make changes & alterations without any fees incurred. Refunds will incur a $75 admin fee.
- Between 7 days & 48 hours before your flight – a $50 per person cancellation/alteration fee will be charged; weekday flights will need to be rescheduled on a weekday only, excluding public holidays. Refunds will also incur a $75 admin fee.
- Within 48 hours of your flight no changes are permitted – passengers are advised to make their own insurance provisions in the case of unforseen circumstances including being unwell to fly due to illness. Under no circumstances will flights be refunded or rescheduled if passengers cancel or do not show for their ballooning experience on the morning of the scheduled flight.
Cancellation fees are strictly non-refundable