Terms and Conditions

Please read the following Terms and Conditions carefully before placing Your Order.

These Terms and Conditions constitute a contract between the customer (You) and Delightful Travel.

In these Terms and Conditions We, Our or Us means Delightful Travel; and You or Your means the person who accepts these Terms and Conditions, by using this Website and associated software, networks and processes, including the purchase of Products or services through the Website and Delightful Travel Products means purchased from Delightful Travel through the website.

By browsing the Website, or placing an Order, You agree to these Terms and Conditions as set out below, which constitutes a legally binding Agreement between Us and You for the supply of Delightful Travel Products.

The Agreement together with Your Order constitute the entire agreement between Us and You for the supply of Delightful Travel Products. The Agreement cannot be varied unless We agree to vary it in writing or by email.

If you are under the age of eighteen (18) years you cannot place Orders with Delightful Travel By accepting this Agreement, you acknowledge that you are over the age of eighteen (18) years.

After we have received your deposit or full payment (if applicable) and we have issued a confirmation invoice, a contract will exist between you and each of the suppliers, effective from the date printed on your invoice. The terms and conditions of each supplier you have booked with will apply to your booking. It is your responsibility to make yourself aware of those other terms and conditions.

All prices that we quote are in Australian Dollars and based on twin share accommodation unless otherwise stated. Please note that prices quoted are subject to change at the discretion of the Supplier prior to booking. Price changes may occur after booking because of matters outside our control which increase the cost of the Product. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact us on 03 9890 0826 or email to info@delightfultravelaus.com for up-to-date prices. Even if paid in full, a price may change because of matters outside our control.

Prices may include applicable taxes. Airline taxes are subject to change and are confirmed at the time your airline ticket is issued. There may also be a local tax charged at some airports. Cruise bookings may be subject to port taxes and other fees which are also subject to change.

A variety of fees and surcharges may be payable to us, including booking or reservation fees, cancellation and amendment fees, credit card merchant fees, insurance claim processing fees or fees for ad-hoc services performed as required. Please ask us for a schedule of our current service fees and charges.

Payment by credit card will incur a surcharge to offset our cost of acceptance of payment by credit card. The surcharge varies depending on Credit Card Type, it is your responsibility to advise the correct Credit Card type to ensure that the appropriate surcharge is applied. All About Travel accepts no responsibility for an inappropriate surcharge being applied if the correct Card type has not been advised, and the surcharge applied shall not be refundable.

You authorise us to charge all monies payable by you in relation to any booking we make on your behalf or other services we have procured or provided to the credit card or debit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.

You will be required to pay a deposit (or deposits) when booking. The deposit amount varies depending on the Product booked and lead time to travel. In some instances, full payment is required at the time of booking and your Consultant will advise the deposit amount at the time of booking. All deposits are non-refundable for changes of mind or cancellations by you (subject to your rights under the Australian Consumer Law). Where a deposit has been collected, final payment is required to pay on sechdule time. Failure to make payment by the due date may result in your booking being cancelled and deposits forfeited.

Payments made by direct deposit may take up to three business days to process. If you are paying by this method, you will need to make the payment at least three business days prior to the actual due date. You must notify your Consultant of your payment once it has been made.

Payments made by personal cheque (excluding bank cheques) require five business days to process. If you are paying by this method, you will need to make the payment at least five business days prior to the actual due date. You agree not to stop payment of the cheque even when you cancel a booking. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us or to a Supplier, including any liability in respect of cancellation fees, before refunding the balance to you.

We act as an agent for and sell various travel related products as an agent on behalf of numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as travel wholesalers (“Suppliers”). Any brochures provided by us to you are supplied by Suppliers, or are prepared by us based on content supplied by Suppliers, and we accept no liability for errors in that material. Your oral and written instructions to us are authority for us to make travel bookings on your behalf and to arrange relevant contracts between you and the applicable Supplier. Notwithstanding this authority, we are not your agent and do not have any fiduciary duty to you. We exercise care in the selection of reputable Suppliers, but we are not ourselves a provider of travel services and have no control over, or liability for, the Products provided by the Suppliers, who are third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by the Supplier. We recommend that you read them before finalizing the transaction and we can provide you with copies of the relevant terms and conditions on request. Your legal rights and remedies in connection with the provision of Products are against the Supplier and, except to the extent a problem is directly and primarily caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any Supplier is unable to provide the Product for which you have contracted either at all, or to the requisite standard, your remedies are against that Supplier and not against us.

To the extent permitted by law, we do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). In particular, we disclaim any liability for any consequential loss, including loss of enjoyment or amenity. This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

We reserve the right to cancel the credit and any associated purchase without compensation if you do not comply with these terms and conditions.

Summary Of Obligations

Before making a booking, it is important that you meet the following requirements:

  • You are over the age of eighteen (18) and have sufficient funds to pay for the travel services.
  • You have read our terms and conditions and if booking for third parties warrant that you have their authority to do so and have conveyed these terms and conditions to them. You agree to indemnify us and the Supplier against any claims from third parties who have not in fact been properly informed.
  • You have read the terms and conditions of any applicable Suppliers and agree to be bound by those.
  • You are responsible for checking the accuracy of all documents provided to you.
  • You are responsible for contacting the airline at least 72 hours prior to travel to reconfirm your booking.

Placing Orders

The promotion of Delightful Travel Products for Exclusive Resorts , tours or travel related services are not reserved until we reply you back with the email confirmation ( Except Hotels and Cruise sections)  . Due to travel destinations time difference.

To the extent permitted by law We reserve the right to accept or reject Your offer for any reason (or no reason) including, but not limited to, the unavailability of any service or Product, an error in the price or product description, or an error in Your Order.

You must review Your Order carefully before placing it. Once your booking is confirmed with the the promoted Product deal, it is then non-changeable and non-refundable. If your order is not confirmed. We will reply you by email and refund all the payment.

Please note that as a general rule, We will not refund Your purchase where You have made an error. In the event that We cancel or are unable to fulfil Your Order (including because Exclusive Resorts, tours or travel related services have become unavailable or We cease selling the product for any reason whatsoever), We will provide a full refund of any payment received. Except as required by law (including the Australian Consumer Law), We will not be liable to You for any other loss, such as any additional costs associated with you purchasing from another provider at a higher price.

After placing Order and the payment, you will receive the Personal forms from us. Please fill the forms and email back to us (for Exclusive Resorts , tours or travel related services. Except Hotels and Cruise sections)

Please make sure the spelling of the names must be all the same as your passport. (e.g First Name, Middle Name, Surname)

Payment Options

All prices are based on payment by cash, cheque or Direct Deposit.

Cheques

Please note that cheque payments (including bank cheques) require 5 business days to process. Please consider this when making payment. You agree not to stop payment of the cheque even when you cancel a booking. Cheques will not be accepted for travel within 7 working days of travel.

Credit Cards

Credit card surcharges may apply when paying by credit card. If you intend to pay by credit card it is essential that we are informed at the time of booking what type of credit card you wish to use so that we can ensure that the airline or wholesaler accepts this type of card as form of payment.

Credit Card Fees:

Mastercard and Visa incur a fee of 2%
American Express incur a fee of 3.5%

Credit card surcharge can not be refunded after the amount has been charged through the machine provider.

If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies against that provider, and not against Delightful Travel . In the event that payment has been made to Delightful Travel  by credit card, and Delightful Travel   has passed on the payment to the travel service provider you agree that you will not seek to charge back your payment to Delightful Travel  .

A “Credit Card Charge Authority Form” must be completed and returned to your consultant as soon as possible. Reference is also made to the section that advises that credit card details may also be passed on to the airline or wholesaler to process the charge.

Direct Deposit/Internet Transfer

If you would prefer to direct deposit or internet transfer payments into our account please contact your travel consultant for the bank details. If you choose to make payments this way you will need to deposit the funds 2 working days earlier than the required due date. We will not be held responsible for any overdue payments.

Availability of Accommodation and Services and Scheduling

You agree and acknowledge that: where suppliers offer services on the basis of ‘subject to availability’ or an experience based on an itinerary or schedule of events, the scheduling of or Order for those events may vary from time to time; the suppliers of certain types of experiences may impose conditions such as a minimum age or other restrictions regarding weight, health or other factors.

It is Your responsibility to confirm details of any restrictions that may apply Delightful Travel to finalising any booking and confirm that you are able to comply; photographs appearing on Our website to illustrate details of offers of suppliers are generally those made available to Us by suppliers or chosen by Us. They are intended to be indicative only of the accommodation, location, services, facilities, and attractions at which services are offered by suppliers. For example, they may depict only one of various rooms, facilities and attractions at which the offer is located in or nearby Your accommodation. This may not be the room type, location or facility applicable to Your chosen version of the offer; a representation on the website that services will be available over a range of dates does not preclude You from being required to make a booking for the services to which the booking relates. Bookings may not be available on short notice

Passports, Visas & Immigration

It is your responsibility to fulfil the passport, visa and other immigration requirements applicable to your itinerary. You need a valid passport for all international travel. Many countries require that your passport is valid for at least 6 months beyond your expected period of travel. With some countries you will need to have more than 6 Months Validity after the Travel Finished , eg Dubai.  The name provided by you for your travel tickets must be the same as that in your passport. It is your responsibility to ensure that you have all the documentation you need for your journey. Visas are obtained from the issuing authority in Australia and you should confirm these with the relevant High Commissions, embassies and/or consulates. Visa requirements vary by both country you are travelling to and the current citizenship you hold so please ensure you check well in advance of your travel dates to allow sufficient processing time as required by the embassy. Either airline staff or immigration authorities may not allow you to pass through customs and board your flight without the appropriate visa and some countries will not allow you to enter without proof of a return or onward electronic or paper ticket. Airline check in staff at your point of origin may deny boarding you. If you proceed to book a one way ticket please ensure you have checked with the Consulate of the country you are travelling to in order to ensure that you comply with their laws and regulations. We do not accept any responsibility in the case you being unable to travel due to not complying with such requirements. If you are in any doubt as to the visa requirements for your destination you may refer to an online external visa advisory service, The Visa Machine at www.visasdirect.com.au.

By agreeing to the sale, Travel assumes that you will make arrangements for the required visas. Delightful Travel cannot accept responsibility for the content or accuracy of information provided in any external websites not within Delightful Travel’s control

Travel Advice and Vaccinations

Australian residents should refer to the travel advice posted by the Department of Foreign Affairs at https://www.dfat.gov.au/ or https://www.smarttraveller.gov.au/ for all the countries you intend to visit. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary.

Taxes and Frequent Flyer Program

Local travel and airport taxes and charges may apply in various overseas countries.  Unless otherwise stated, these taxes are not included as part of the fees.  Taxes and duties may need to be paid in local currency at the time of departure and are subject to change without notice.

It is your responsibility to check with your airlines on whether your booking with us is qualified for any points under any frequent flyer programs.  Please retain all boarding passes to allow verification of your travel if required.

We reserve the right to cancel and reschedule Your booking due to unforeseen circumstances. Except as required by law (including the Australian Consumer Law), We will not be held liable for such events and We will not reimburse You for any travelling, accommodation or other expenses incurred by You or any other person.

Bookings

The amount will vary per booking depending on the supplier’s requirements. Prior to the due date, the balance owing may be paid by one of our payment options. If this is the case you will be notified at time of booking. Travel vouchers and booking confirmations cannot be issued until final payment is received. Any booking not paid in full by the due date is subject to automatic cancellation without further notification. Any deposit paid will be forfeited.

Passports Details and Travel Terms & Conditions

Passenger details: It is passenger’s/payee’s responsibility to ensure that Given Name and Last Name/Surname is spelled as per passenger’s passport in the given itinerary before issuance of tickets. After the tickets are issued minor name corrections may incur penalties or additional costs. Tickets are non-transferable and name changes are not allowed.

Delightful Travel Cancellation & Amendment Fees

Delightful Travel Cancellation Fees – Per Passenger, Per Booking (in addition to the all the supplier and airline cancellation fees)
Domestic Travel – $130.00
International Travel – $150.00

Delightful Travel Amendment Fees – Per Passenger, Per Booking (in addition to the supplier and airline amendment fees)
Domestic Travel – $130.00
International Travel – $150.00

Cancellation Policy

The refund policy sets out the circumstances in which we may provide refunds to our customers (“customer”, “you” or “your”) or permit cancellation in respect of a specific travel offer. Please note that in administering this policy we will only deal with the named person who placed the order in respect of a specific travel offer.

Please note that in administering this policy, we will only deal with the named person who placed the order in respect of a specific travel offer. Pursuant to the Consumer Guarantees Act 1993, you may be entitled to certain rights and remedies which cannot be contracted out of. Nothing in this Cancellation and Refund Policy is intended to limit, exclude, or modify any rights or remedies that may be available to you as a consumer under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Delightful Travel may provide a refund of amounts you have paid to us in connection with the relevant travel products and services if :

  • we accept your cancellation of the services in the permitted circumstances set out below;
  • allocation system time-outs resulting in oversold departure date
  • allocations under our inventory allocation system and as a consequence the travel offer is not available to you and we cancel the order;
  • the passenger information form is not returned within the specified period and we cancel the order;
  • an order is placed in contravention of an applicable child traveller policy and we cancel the order;
  • any minimum number requirements of a travel offer are not met and we cancel the order;
  • we are required by law to do so;
  • we have made a mistake in advertising a travel offer that fundamentally misstates the product or service that is the subject of the travel offer or otherwise in the case of manifest error by us; or
  • prior to travel, the provider of the travel offer ceases trading or ceases to provide the goods or services that are the subject of the travel offer.

The following circumstances DO NOT qualify for refunds:

  • where you have failed to read our Terms and Conditions,
  • Cancellation & Refund Policy or the Important Information set out on our website or from our store for your travel offer
  • if you change your mind after you have purchased a travel offer (for whatever reason);
  • if the travel offer experience was in accordance with its description but did not meet your general expectations (for whatever reason);
  • if you are unable to travel due to a medical condition or any other personal reason;
  • if you are unable to obtain your preferred time to experience the travel offer;
  • if you cannot travel due to other travel or other personal commitments;
  • if you have had a dispute with the business on behalf of whom we are advertising the travel offer;
  • if you are depart late for your booking.
  • where the travel date selected in respect of the travel offer has passed;
  • where you are denied entry to a destination due to a failure to comply with a health or other requirement;
  • if you leave a tour and are non-locatable after reasonable efforts have been made and we cancel any remaining component of a travel offer;
  • if you miss or are a ‘no-show’ for a flight or cruise and your flight/cruise, ticket, accommodation, transfer or other travel offer component is cancelled;
  • if the travel packages are the Non Refundable deals
  • where an itinerary change occurs and we arrange supply of a service of comparable or higher standard;
  • where we cancel the order in the event of fraud, abuse or suspicious activity.
  • Each travel deals will be released in different promotions,
    As required by law (including the Australian Consumer Law),
    We will not be able to refund to You for any other loss, such as you found the cheaper price after you purchased the Travel Deals.

© 2019 Delightful Travel