Had a long and tiring day of sightseeing around Rotorua? Book through Klook and get to unwind inside the famous Polynesian Spa, a highly touted institution known for its unique and relaxing baths. It’s also the home of Acidic and Alkaline springs, which you won’t find in any other spa in the city, the country, and the rest of the world. The geothermal baths are well-loved by the locals because its soothing hot waters can eliminate the toxins on your skin, assuage the tensions of your muscles, loosen your bones, and quell any unease that your soul may have. The spa is situated on the shores of the gorgeous Lake Rotorua. You’ll be able to enjoy breathtaking views of it as you relax inside a pool. Visiting this spa is definitely a must for those looking to take a break from touring around New Zealand.

Booking information

• It is advised anyone with an underlying medical or health condition to consult their doctor should they have any queries regarding the use of hot pools
• Recognised swimwear must be worn at all times whilst bathing in the pools. Street clothing and underwear is not permitted
• It is recommended to keep jewellery and other valuables at home to avoid misplacing, losing or leaving them behind. The operator accepts no responsibility for any loss or damage of personal property
• Mineral water will tarnish silver jewellery and some gold. Please remove all jewellery before entering the pools as the oprator accepts no responsibility for any tarnished jewellery
• Prolonged immersion in the hotter pools may cause dehydration and fainting. When exiting the pool, take care and use the hand rails provided
• It is recommended not to stay in hotter water for more than fifteen minutes at a time
• Alternate to cooler pools and maintain a regular intake of fluids
• All surfaces are slippery when wet. Please do not run and take care in wet areas
• Polynesian Spa is a non-smoking spa
• Alcohol and glassware is not permitted in pool areas. It is not recommended to bath after consuming alcohol
• Children under 12 years of age will not be admitted unless accompanied by an adult
• Children under eight years of age must be actively supervised at all times by a caregiver aged 16 or over. ‘Actively’ means you must be in the water with your child at all times and being able to provide immediate assistance
• All infants must wear bathing suits or disposable nappies. You are recommened to keep them in lower temperature pools to ensure they do not overheat and to actively supervise them at all times
• Remember to protect yourself with sunscreen

Eligibility

• Children aged 0-4 can enter free of charge
• Child ticket (for the Standard Private Pool, Deluxe Private Pool, and the Family Pool): Age 5-14
• Infants aged 0-1 can enter the Deluxe Spa for free
• Children aged 0-8 must be accompanied by a paying companion aged 16+

Additional Information

• No jewelry and any valuable items are allowed to be worn (or brought along) during the activities
• Swimsuits, swimming shorts, and towel can be rented for NZD10 and NZD5 refund will be handed to you once they have been returned. You can even purchase them at the Spa Essentials shop
• All infants must wear bathing suits or disposable nappies. It’s also recommended that they take a bath only in lower temperature pools to ensure that they don’t get dehydrated or faint
• Swimwear must be worn at all times while bathing in the pools. Street clothing and underwear are not permitted in the pools
• Prolonged immersion in the hotter pools may cause dehydration and fainting
• If you have any health conditions, it’s highly recommended to consult your doctor about taking a dip in hot pools before booking this ticket
• When exiting a pool, make sure to hold the hand rails to avoid slipping
• If you need vegetarian options or food accommodations for any dietary restrictions/food allergies you might have, you can simply request for them on site
• A minimum of two adults is required to book this package
• Pool temperature: 38.5°C
• Open roof for sky views
• Nine private Rachel Spring alkaline mineral hot pools
• Bathing is on a first come, first serve basis. You may wait at the waiting lounge if a pool isn’t available yet
• Note: If you have booked for private pool, please arrive 30 mins prior to your selected time

Cancellation Policy:

Non Refundable , For Trips affected By COVID-19, it can be extended within 12 Months to use the credit. Fare Difference will be charged for High season.

Prohibitions & Limitations

• Smoking and drinking is not allowed. You will immediately be asked to leave if caught by a staff member

Accessibility

• This activity is not wheelchair-accessible

Validity

• The voucher is only valid on the specified date and time

Opening Hours

• Private Bathing Pools
• Monday-Sunday:

12:00-21:00

• Public Bathing Pools
• Monday-Sunday:

10:00-21:00

• Last admission: 20:15
• Family Pools
• Saturday-Sunday:

10:00-21:00

• Last admission: 20:15

Address

• Address: 1000 Hinemoa Street, Rotorua, New Zealand